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ORDERING POLICIES This Web site is owned and operated by Birdzilla.com, one of the most trusted names in the wild bird marketplace. When you place your order you will be automatically taken to the shopping area of the Birdzilla.com Web site. There, you credit card information will be processed in a secure fashion. On some products the price includes standard shipping. On others the shipping charges are noted clearly. Please be sure you understand what the shipping charges will be before ordering. If shipping charges are shown the prices are for surface shipping in the continental US. We will be glad to compute the exact shipping cost for air shipments or shipments to Alaska, Hawaii or other countries. Returns policy: 1. Contact us before returning any product. 2. Product must be returned within 30 days of shipment for credit to be issued. 3. Product must be returned in the original packaging, suitable for resale. 4. In some cases we will repackage product with the repackaging cost deducted from customer credit. 5. Credit will be issued for the cost of the product only. Shipping charges will not be credited unless the wrong or damaged product was shipped. 6. Product is shipped FOB Dallas, TX or from several factory locations. Product damaged in shipment is the responsibility of the freight carrier. If your product has been damaged in shipment you should file a claim directly with the shipping company. Your personal privacy is important to us. We will not sell or share you name or contact information with other companies. Please feel free to call us at 888-613-9973 or e-mail info@bird-bath.com if you have questions or concerns. Thank you.   © 1999/2000/2001/2002/2003 BiRDZiLLA Inc. All rights reserved. BiRDZiLLA and the BiRDZiLLA logo are registered trademarks or trademarks of BiRDZiLLA Inc.